Patient FAQ

Have you talked with your provider yet?

If not, check out this helpful guide about discussing self-collection with your provider. Remember, joining Kalmaos is about taking your sexual healthcare into your own hands. You should be proud of that. We're here to help make it simple.

How will the process of home testing go?

After we receive your test order, we’ll send a kit out to you via USPS. Once you receive the box, follow the instructions inside to collect your samples and send them back in the included envelope.

After our lab receives your kit, it will take us a couple days to process the samples. Upon completion, we’ll forward your results directly to your provider and he or she will reach out if necessary.

What type of samples do I need to collect?

Our kits are meant to cover all the nooks and crannies you might have something hiding. For that reason, we need a rectal and throat swab, urine or a genital swab, and a blood sample.

Listen, we get it. Swabbing your butt and pricking your finger isn’t the most exciting thing, but we’ve been doing this for awhile. It’s not as tough as you think, and it only takes 5 minutes.

How long do I have to wait for results?

We’ve heard from our patients this is the most nerve-racking part of the process. That’s why we’re trying to help you build a habit, so it becomes as normal as getting your oil changed or your teeth cleaned.

Once we get the samples, we’ll get the results back to your provider within 5 business days. Don’t worry, we’ll keep you up to date if anything changes. The most important part about getting tested is to start and do it regularly.